Terms of service

Terms of Service

Last Updated: October 11, 2026

These Terms of Service (“Terms”) govern your access to and use of the Valmont London website, online store, products and related services.

Throughout these Terms, “Valmont London,” “we,” “us,” and “our” refer to the business operating Valmont London.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms together with any policies referenced on our website.

If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country or jurisdiction, or that you have permission from a parent or legal guardian where required.

You may not use our website, products or services for any unlawful or unauthorised purpose.

You must not use our services in a way that violates applicable laws or regulations.

We reserve the right to restrict or terminate access to our services where we reasonably believe these Terms have been violated.

2. General Conditions

We reserve the right to refuse service, restrict access, limit quantities or cancel an order where reasonably necessary and permitted by applicable law.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website or services without our prior written permission.

Your use of our website is also subject to our:

  • Privacy Policy

  • Returns & Refund Policy

  • Shipping Policy

  • Payment Policy

3. Accuracy of Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.

However, information may occasionally contain:

  • Typographical errors

  • Incorrect pricing

  • Incorrect product information

  • Outdated availability information

  • Other inaccuracies or omissions

We reserve the right to correct errors, update information or make changes to the website at any time.

If an error materially affects an order you have already placed, we will take reasonable steps to contact you and provide an appropriate solution.

4. Product Information

We aim to describe and display our products as accurately as reasonably possible.

This includes information relating to:

  • Colours

  • Materials

  • Sizes

  • Measurements

  • Features

  • Product photographs

  • Availability

However, the appearance of a product may vary slightly depending on your device, screen settings, lighting or photography.

Measurements may also vary slightly due to manufacturing tolerances or the way garments are measured.

Nothing in this section affects any mandatory consumer rights concerning products that are materially different from their description.

5. Product Availability

Products may be available in limited quantities and may become unavailable without prior notice.

Adding an item to your shopping cart does not reserve that item.

We reserve the right to:

  • Change product availability

  • Limit purchase quantities

  • Discontinue products

  • Restrict sales where reasonably necessary

  • Update product information

Where an item becomes unavailable after you have placed an order, we will notify you and provide an appropriate refund for any unavailable item that has already been paid for.

6. Prices

Product prices may change from time to time.

Unless otherwise stated, prices displayed on our website are shown in British Pounds (GBP).

The price applicable to your purchase will be the price displayed during checkout when you submit your order, subject to correction of obvious pricing errors.

Shipping charges, taxes or other applicable costs will be shown during checkout where required.

7. Orders

When you place an order, you agree to provide accurate and complete information, including:

  • Your full name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Payment information

You are responsible for ensuring that the information submitted with your order is correct.

After placing an order, you should receive an order confirmation.

An order confirmation confirms that we have received your order. It does not necessarily mean that we are required to fulfil the order in circumstances where cancellation is reasonably necessary and permitted by law.

8. Right to Refuse or Cancel Orders

We may refuse, limit or cancel an order where reasonably necessary and permitted by law.

Examples may include:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Unauthorised payment

  • Incorrect customer information

  • Technical errors

  • Unusual order quantities

  • Violation of these Terms

If we cancel an order after payment has been captured, we will issue the applicable refund to your original payment method.

Where possible, we will notify you using the contact information provided with your order.

9. Payments

Payments are processed using the payment options available during checkout.

By placing an order, you confirm that:

  • You are authorised to use the selected payment method.

  • The payment information you provide is accurate.

  • You authorise the applicable payment provider to charge the amount displayed at checkout.

We may use reasonable fraud-prevention and transaction-verification measures.

For further information, please review our Payment Policy.

10. Shipping & Delivery

Shipping times displayed on our website are estimates unless we expressly state otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier disruptions

  • Severe weather

  • Customs processing

  • Public holidays

  • Transportation delays

  • Incorrect delivery information

  • Other exceptional events

For full information regarding processing, delivery, tracking and lost parcels, please review our Shipping Policy.

11. Returns & Refunds

Eligible products may be returned in accordance with our Returns & Refund Policy.

Our voluntary returns policy does not remove or limit any mandatory consumer rights that apply to your purchase.

Where required by applicable law, consumers may have additional rights relating to defective, damaged, incorrectly supplied or misdescribed products.

12. Promotions & Discount Codes

From time to time, Valmont London may offer:

  • Discount codes

  • Promotional prices

  • Sale events

  • Special offers

  • Limited-time promotions

Promotions may be subject to separate terms, including:

  • Expiry dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Usage limits

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other discounts.

We reserve the right to cancel or refuse a promotion where we reasonably believe it has been misused, manipulated or obtained fraudulently.

13. Customer Accounts

Certain features may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

Please contact us promptly if you believe your account has been accessed without authorisation.

You agree to provide accurate information and keep your account information reasonably up to date.

14. Third-Party Services

Our website may use or provide access to services operated by third parties, including:

  • Shopify

  • Payment providers

  • Delivery services

  • Analytics platforms

  • Marketing platforms

  • Customer support tools

  • Social media platforms

These third parties may have their own terms and privacy policies.

Valmont London does not control every aspect of third-party services and is not responsible for matters outside our reasonable control.

Your use of third-party services may be subject to additional terms imposed by those providers.

15. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse those websites or their products, services or content.

We are not responsible for:

  • Third-party website content

  • Privacy practices

  • Security

  • Availability

  • Products or services offered by third parties

You should review the applicable terms and privacy policies before using third-party websites.

16. Reviews, Comments & User Content

You may have the opportunity to submit:

  • Product reviews

  • Ratings

  • Comments

  • Photographs

  • Suggestions

  • Feedback

  • Other content

When submitting content to Valmont London, you confirm that you have the necessary rights to provide it.

You must not submit content that:

  • Is false or deliberately misleading

  • Infringes another person's rights

  • Contains unlawful material

  • Is defamatory or abusive

  • Contains malware or harmful code

  • Is fraudulent or deceptive

Where permitted by law, you grant Valmont London a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish and adapt content you voluntarily submit for legitimate business and marketing purposes.

We may moderate or remove submitted content where we reasonably believe it violates these Terms or applicable law.

17. Intellectual Property

Unless otherwise stated, the content appearing on the Valmont London website is owned by or licensed to Valmont London.

This may include:

  • Brand names

  • Logos

  • Website designs

  • Graphics

  • Photographs

  • Videos

  • Product descriptions

  • Written content

  • Layouts

  • Artwork

This content may be protected by copyright, trademark and other intellectual-property laws.

You may not copy, reproduce, distribute, sell, modify or commercially exploit our content without prior written permission, except where permitted by law.

18. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information.

19. Prohibited Uses

You may not use our website or services:

  • For unlawful or fraudulent purposes

  • To violate applicable laws or regulations

  • To infringe our intellectual-property rights or the rights of another person

  • To provide deliberately false or misleading information

  • To transmit viruses, malware or harmful code

  • To conduct phishing or fraudulent activity

  • To interfere with the security or operation of our website

  • To attempt unauthorised access to our systems or accounts

  • To scrape or collect personal information unlawfully

  • To impersonate another person

  • To manipulate reviews, promotions or transactions

  • To circumvent security measures

  • To interfere with another customer's use of our services

We may restrict or terminate access where we reasonably believe prohibited activity has occurred.

20. Errors, Inaccuracies & Omissions

Our website may occasionally contain errors relating to:

  • Pricing

  • Promotions

  • Product descriptions

  • Availability

  • Shipping

  • Delivery estimates

  • Offers

  • Other website information

We reserve the right to correct errors and update information where reasonably necessary.

Where a material error affects an existing order, we will take reasonable steps to inform you and provide any remedy required by applicable law.

21. Disclaimer of Warranties

We aim to keep our website accessible, secure and functioning correctly.

However, to the maximum extent permitted by law, we cannot guarantee that the website will always be:

  • Available without interruption

  • Completely error-free

  • Free from technical problems

  • Compatible with every device

  • Free from temporary service disruptions

Nothing in these Terms excludes any warranty, right or remedy that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Valmont London will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services where such liability may legally be excluded.

This may include losses relating to:

  • Lost profits

  • Lost revenue

  • Lost business opportunities

  • Lost data

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where applicable

  • Mandatory consumer rights

  • Other liability that cannot lawfully be excluded

23. Indemnification

To the extent permitted by applicable law, you agree to compensate Valmont London for reasonable losses, liabilities or expenses resulting directly from:

  • Your material violation of these Terms

  • Unlawful misuse of our website

  • Your infringement of another person's rights

This provision does not apply where prohibited by consumer protection law.

24. Events Outside Our Control

We will not be responsible for failure or delay in performing obligations where the failure results from circumstances reasonably outside our control.

Examples may include:

  • Natural disasters

  • Severe weather

  • War or civil disruption

  • Government restrictions

  • Transport disruptions

  • Carrier failures

  • Telecommunications outages

  • Major technical failures

  • Labour disruptions

This section does not affect rights that cannot legally be excluded.

25. Severability

If any part of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

26. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver relating to one breach does not automatically constitute a waiver relating to another breach.

27. Termination

These Terms remain in effect while you use our website or services.

We may suspend or terminate access where reasonably necessary, including if you:

  • Materially violate these Terms

  • Engage in fraudulent activity

  • Engage in unlawful activity

  • Threaten the security of our website or users

Provisions that by their nature should continue after termination will remain effective.

28. Consumer Rights

Nothing in these Terms is intended to restrict any mandatory consumer rights available to you under applicable law.

Consumers in the United Kingdom and European Union may have statutory rights relating to matters including:

  • Online purchases

  • Product conformity

  • Faulty goods

  • Cancellation rights

  • Refunds

  • Unfair contract terms

Where mandatory consumer law provides greater protection than these Terms, the applicable mandatory law will prevail.

29. Governing Law

These Terms are governed by the laws applicable to the legal entity operating Valmont London, subject to any mandatory consumer protection laws that apply in the country where you reside.

Before publishing this section, Valmont London should insert the governing jurisdiction of the legal business operating the store:

[INSERT GOVERNING STATE / COUNTRY]

Nothing in this section is intended to deprive a consumer of mandatory protections available under the laws of their place of residence where those protections legally apply.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business

  • Our services

  • Applicable laws

  • Website functionality

  • Our policies

When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.

Your continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

31. Entire Agreement

These Terms, together with the policies referenced within them, constitute the agreement governing your use of the Valmont London website and services.

Our principal policies include:

  • Privacy Policy

  • Returns & Refund Policy

  • Shipping Policy

  • Payment Policy

Contact Us

If you have questions about these Terms of Service, please contact:

Valmont London

Email: info@valmontlondon.net

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM UK time

Website: valmontlondon.net