Shipping policy

Shipping Policy

Last Updated: October 11, 2026

This Shipping Policy explains how Valmont London processes, prepares and delivers orders placed through our online store.

Shipping Coverage

We currently ship orders to addresses within the United Kingdom and countries within the European Union (EU).

At this time, we do not offer shipping to destinations outside the United Kingdom and European Union.

Availability may vary depending on the delivery address and carrier coverage.

Shipping Costs

We currently offer FREE standard shipping on eligible orders within the United Kingdom and European Union.

Any available shipping options and applicable charges will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days.

Our standard processing days are:

Monday–Friday, excluding public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

During busy periods, sales, promotions, product launches or public holidays, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Estimated Delivery Times

After your order has been dispatched, standard delivery generally takes approximately:

3–6 business days

Please allow:

1–2 business days for processing
+
3–6 business days for delivery

This means most orders should normally arrive within approximately 4–8 business days from the date the order is placed.

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery times are estimates rather than guaranteed delivery dates.

Unexpected carrier delays or circumstances outside our control may occasionally cause orders to arrive later.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time after dispatch for the carrier's tracking system to update.

Tracking information may occasionally take 24–48 hours to display the latest shipment status.

Once a parcel has been handed to the delivery carrier, tracking updates are provided by that carrier and may occasionally experience delays.

Delivery Address

Please make sure your delivery information is complete and accurate before completing your order.

This includes your:

  • Full name

  • Street address

  • Apartment or unit number, where applicable

  • Postal code

  • City

  • Country

  • Telephone number

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to us.

Where this happens, additional shipping charges may apply if you request the order to be sent again.

We may require payment of applicable re-delivery costs before shipping the parcel again.

Please carefully check your address before completing checkout.

Delayed Packages

Although we aim to deliver all orders within the estimated delivery timeframe, delays can occasionally happen.

Possible causes include:

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Customs processing where applicable

  • Incorrect delivery details

  • Events outside our reasonable control

If your order is significantly delayed, please contact us and include your order number.

We will review the tracking information and, where necessary, work with the delivery carrier to investigate the shipment.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us.

Include:

  • Your full name

  • Your order number

  • Your delivery address

  • Any relevant tracking information

We may contact the carrier and open an investigation before determining whether the shipment is considered lost.

If an order is confirmed as lost in transit, we will provide an appropriate solution in accordance with our Returns & Refund Policy and applicable consumer protection law.

Depending on the circumstances, this may include a replacement or refund.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first:

  1. Checking around your delivery location.

  2. Checking with other members of your household.

  3. Checking with neighbours where appropriate.

  4. Checking any safe location used by the carrier.

  5. Contacting the delivery carrier using your tracking number.

If you are still unable to locate your order, please contact Valmont London and we will assist where reasonably possible.

Undelivered and Returned Packages

A package may be returned to us when:

  • An incorrect or incomplete address was provided.

  • Delivery was attempted but could not be completed.

  • The parcel was not collected from a pickup point.

  • Delivery was refused.

  • The carrier was otherwise unable to complete delivery.

If a parcel is returned for a reason attributable to the customer, additional shipping or re-delivery costs may apply.

Any refund for an undelivered or returned parcel will be handled in accordance with our Returns & Refund Policy and applicable law.

Customs, Duties & Taxes

For orders delivered within the United Kingdom and European Union, applicable taxes and charges will be displayed at checkout where required.

For EU deliveries, customers will generally not be required to pay additional import customs duties where taxes and duties have already been properly accounted for during checkout and fulfilment.

If any taxes, duties or other charges apply to a particular destination, these may depend on the location of the customer and how the order is fulfilled.

Any legally required charges will be handled in accordance with applicable tax and customs regulations.

Delivery Carriers

We work with established postal and delivery partners to fulfil customer orders.

The specific carrier used may depend on:

  • Your delivery country

  • Your address

  • Package size

  • Fulfilment location

  • Available delivery services

Carrier details will normally be provided with your tracking information once the order has been dispatched.

Shipping Restrictions

We may be unable to ship to certain addresses even when they are located within a country we normally serve.

Restrictions may apply due to:

  • Carrier limitations

  • Remote locations

  • Postal restrictions

  • Legal requirements

  • Operational limitations

If we are unable to fulfil an order to the address provided, we will contact you using the details associated with your order.

Multiple Packages

In some circumstances, an order containing several products may arrive in more than one package.

This can happen if products are dispatched from different fulfilment locations or require separate shipments.

If your order is split into multiple shipments, you may receive separate tracking information for each parcel.

Receiving one package does not necessarily mean that the remainder of your order is missing.

Changes and Cancellations

If you would like to change or cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfilment or has been dispatched, we may no longer be able to change or cancel it.

If the order has already been dispatched, you may need to follow our Returns & Refund Policy after receiving it.

Wholesale & Large Orders

For wholesale, business or large-volume purchases, please contact us before placing your order.

We may be able to provide specific information regarding:

  • Shipping options

  • Delivery times

  • Bulk fulfilment

  • Applicable shipping rates

Contact Us

If you have any questions about shipping, delivery or the status of your order, please contact:

Valmont London

Email: info@valmontlondon.net

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM UK time

When contacting us regarding an existing order, please include your order number so that we can assist you as quickly as possible.