Payment Policy

Last Updated: October 11, 2026

At Valmont London, we aim to make your checkout experience secure, simple and convenient.

This Payment Policy explains the payment methods available when shopping with Valmont London and how payments, billing information, refunds and payment-related issues are handled.

Accepted Payment Methods

We may offer a variety of secure payment methods at checkout depending on your country, device and eligibility.

Available payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• Apple Pay

• Google Pay

• Other payment methods displayed at checkout

The payment methods currently available to you will always be shown during checkout before you complete your purchase.

Availability of a particular payment method may vary depending on your location, currency, device or payment provider.

Currency

Prices on our website are displayed in British Pounds (GBP) unless otherwise stated.

If your bank account or payment method uses another currency, your payment provider may automatically convert the transaction into your local currency.

Your bank, card issuer or payment provider may apply its own:

• Currency conversion rate

• International transaction fee

• Foreign exchange fee

• Other payment-related charges

These charges are determined by your payment provider and are outside Valmont London's control.

Payment Processing

Payments made through our website are processed securely using Shopify and/or authorised third-party payment providers.

Your payment information may be transmitted directly to the relevant payment processor in order to:

• Authorise your transaction

• Process your payment

• Prevent fraudulent activity

• Complete your purchase

Valmont London does not normally receive or store your complete payment-card details when payments are processed through third-party payment providers.

Payment providers may have their own terms, privacy policies and security practices governing how they process your information.

Payment Security

We take reasonable measures designed to protect information transmitted through our website.

Our online store uses secure encryption technologies such as SSL/TLS to help protect information transmitted between your device and our website.

Payment transactions may also be processed by providers that maintain applicable payment-card security standards, including PCI DSS requirements where relevant.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Billing Information

When placing an order, you are responsible for providing accurate and complete billing and payment information.

This may include:

• Your full name

• Billing address

• Postal code

• Telephone number

• Email address

• Payment information requested by the payment provider

Incorrect or incomplete information may result in:

• Payment being declined

• Additional verification

• Delayed processing

• Cancellation of the order

You must only use a payment method that you are authorised to use.

Payment Authorisation

By submitting an order, you authorise the applicable payment provider to charge the total amount displayed at checkout using your selected payment method.

An order will generally not enter fulfilment until payment has been successfully authorised or received.

In some circumstances, your bank or payment provider may temporarily display a pending payment authorisation before the transaction is fully completed.

Payment Verification

To protect our customers and our business, Valmont London and our payment providers may carry out reasonable payment or fraud-prevention checks.

In some circumstances, we may request additional information to confirm:

• Your identity

• Billing details

• Payment authorisation

• Order legitimacy

We reserve the right to delay or cancel an order where we reasonably suspect fraud, unauthorised use of a payment method or other suspicious activity.

Any such measures will be taken in accordance with applicable law.

Declined or Failed Payments

A payment may be declined for reasons including:

• Insufficient funds

• Incorrect card information

• Incorrect billing information

• Card restrictions

• Bank security checks

• Expired payment methods

• Fraud-prevention measures

• Technical issues

If your payment is declined, please check your payment information or contact your bank or payment provider.

You may also try another payment method available at checkout.

If a payment is reversed, cancelled or otherwise fails after an order has been placed, we may contact you regarding an alternative payment arrangement or cancel the affected order where appropriate.

Prices, Taxes and Charges

The price applicable to your order will be displayed before you complete checkout.

Where applicable, the checkout page may also display:

• Taxes

• Shipping charges

• Discounts

• Promotional reductions

• Other applicable charges

You will have an opportunity to review the total amount before confirming your order.

Valmont London will not intentionally add undisclosed charges to your order after checkout.

Promotional Codes & Discounts

Where we offer promotional or discount codes, these must normally be entered during checkout before the order is completed.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.

• Discounts may be subject to expiry dates or eligibility requirements.

• Certain products or promotions may be excluded.

• Multiple discount codes may not always be combined.

• A discount generally cannot be applied retrospectively after an order has been completed.

Any specific terms accompanying a promotion will also apply.

Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order.

If there is a payment, inventory, security or other issue preventing us from fulfilling the order, we may contact you and, where necessary, cancel and refund the order.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee that an order can be changed or cancelled after it has:

• Entered fulfilment

• Been prepared for dispatch

• Been handed to a shipping provider

• Otherwise reached a stage where modification is no longer possible

If an order has already been dispatched, you may need to receive it and follow our Returns & Refund Policy.

Refunds

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

Once we issue a refund, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.

These processing times are controlled by the financial institution and may vary.

For full details regarding eligibility for refunds, returns, exchanges and damaged products, please review our Returns & Refund Policy.

Cancelled Orders

If an order is cancelled before fulfilment and payment has already been captured, any applicable refund will normally be returned to the original payment method.

Depending on your payment provider, it may take several business days for the transaction or pending authorisation to disappear from your account.

Additional Fees

Valmont London does not charge membership or subscription fees simply for browsing or purchasing through our website unless such a fee is clearly disclosed before purchase.

Any applicable:

• Product costs

• Taxes

• Delivery charges

• Other order-related fees

will be displayed during checkout where required.

Your own bank or payment provider may separately charge fees such as currency conversion or international transaction fees. These are not charged by Valmont London.

Chargebacks & Payment Disputes

If you believe there is an issue with an order or payment, we encourage you to contact us first so that we can attempt to resolve the matter.

If you initiate a chargeback or payment dispute, we may provide your payment provider with relevant information regarding the transaction, including where appropriate:

• Order details

• Delivery information

• Tracking information

• Customer communications

• Refund records

• Other evidence relating to the transaction

This information will only be used where reasonably necessary to respond to the dispute.

Privacy

Payment and personal information is handled in accordance with our Privacy Policy.

Third-party payment providers may also process your personal information under their own privacy policies.

We recommend reviewing the applicable provider's terms where necessary.

Contact Us

If you have questions regarding a payment, billing issue, refund or order, please contact us:

Valmont London

Email: info@valmontlondon.net

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM UK time

When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.