Contact

Contact Us

We’re here to help.

Whether you have a question about your order, need help choosing the right size, want more information about a product, or need assistance with a return, the Valmont London team is happy to assist.

Get in Touch

Email: info@valmontlondon.net 

Phone: [CUSTOMER SUPPORT PHONE]

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM UK time

We aim to respond to all enquiries within 24 hours during business days.

During weekends, public holidays or particularly busy periods, responses may take slightly longer.

Order Support

If you are contacting us about an existing order, please include your order number in your message.

This helps us assist you more quickly with enquiries regarding:

  • Order status

  • Shipping and tracking

  • Address corrections

  • Product issues

  • Cancellations

  • Returns

  • Exchanges

  • Refunds

Returns & Refunds

If you would like to return an item, please contact us before sending anything back.

We will provide you with the appropriate return instructions and current return address.

Please do not send products directly to our business address unless our customer service team has specifically instructed you to do so.

For information about eligibility, return conditions and refunds, please see our Returns & Refund Policy.

Shipping Questions

For information regarding:

  • Processing times

  • Delivery estimates

  • Tracking

  • Delayed parcels

  • Lost packages

  • Delivery locations

please refer to our Shipping Policy.

If you still need assistance, contact us with your order number and we’ll be happy to help.

Product & Sizing Questions

Need help before placing your order?

Contact us if you have questions about:

  • Sizing

  • Fit

  • Materials

  • Colours

  • Product availability

  • Garment care

  • Product features

For sizing enquiries, please tell us which product you are interested in so we can provide the most relevant guidance.

Our Business Address

Valmont London
[BUSINESS ADDRESS]
[CITY / POSTCODE]
[COUNTRY]

This is our business correspondence address.

Please contact us before visiting, as customer visits may not be available without a prior appointment.

Do not send returns to this address unless instructed by our customer service team.

Contact Form

You can also reach us using the contact form below.

Please provide:

Name

Email Address

Phone Number (optional)

Order Number (if applicable)

Message

We’ll get back to you as soon as possible.

Quick Links

Shipping & Delivery

Please review our Shipping Policy for processing times, delivery estimates and tracking information.

Returns & Refunds

Please review our Returns & Refund Policy for return eligibility and refund information.

Payments

Please review our Payment Policy for information about payments, billing and refunds.

Privacy

Please review our Privacy Policy for information about how we handle your personal information.

Terms

Please review our Terms of Service for the terms governing purchases and use of our website.

Contact Information

Valmont London

Email: info@valmontlondon.net

Phone: [

Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM UK time

Typical response time: within 24 hours during business days

Website: valmontlondon.net