Returns & Refund Policy

Last Updated: October 11, 2026

At Valmont London, we want you to be happy with your purchase. If an item is not suitable, eligible products may be returned in accordance with this Returns & Refund Policy and applicable consumer protection laws.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a voluntary return:

• The item must be unused, unworn and unwashed.

• The item must be in its original condition.

• Original tags should still be attached where applicable.

• The item should be returned with its original packaging where reasonably possible.

• You must provide your order number or other proof of purchase.

Returned items may be inspected before a refund is approved.

These conditions do not limit any mandatory consumer rights you may have under applicable law.

Return Shipping Costs

For standard returns where the product is not faulty or incorrect, the customer is generally responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.

The returned parcel remains your responsibility until it has been received at our designated return address.

If the product is damaged, defective or incorrectly supplied by us, Valmont London will cover the applicable return shipping costs where required.

Before Returning an Item

Please contact us before sending any product back so that we can provide you with the correct return instructions and return address.

When contacting us, please include:

• Your order number

• Your full name

• The item you would like to return

• The reason for the return

• Photographs where relevant, particularly for damaged or incorrect products

Please do not send a return to an address found on an old policy, shipping label, package or third-party website without first contacting us.

Returns sent without contacting us first may experience delays in processing.

Refunds

Once your return has been received, we will inspect the item and notify you regarding the status of your refund.

If your refund is approved:

• The refund will normally be issued to your original payment method.

• We aim to issue approved refunds within 2 business days after the return has been inspected.

• Please allow up to 7 business days for a returned parcel to be received, inspected and processed after it reaches our return facility.

• Your bank or payment provider may require additional time before the refund appears in your account.

The exact time required for funds to appear depends on your payment provider and is outside our control once the refund has been issued.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable consumer protection law or where the return results from an error on our part.

If you received free shipping, your refund will not normally be reduced by the original standard shipping cost unless permitted by applicable law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

• Any other information that may help us review the issue

Once we have reviewed the problem, we will provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include:

• Replacement

• Refund

• Price reduction

• Another appropriate solution

Where Valmont London is responsible for sending an incorrect, faulty or damaged item, we will cover reasonable return shipping costs where applicable.

Exchanges

If you would like a different size, colour or product, please contact us.

Where exchanges are available, they are subject to stock availability.

In some cases, the quickest option may be to return the original item for a refund and place a new order for the preferred item.

Non-Returnable Items

Certain products may not be eligible for voluntary return for hygiene, safety or other reasons.

This may include, where applicable:

• Personalised or custom-made products

• Items that have been worn, washed or damaged after delivery

• Products missing their original tags

• Products returned outside the applicable return period

• Hygiene-sensitive products where the protective seal has been removed

Any statutory rights relating to faulty or incorrectly supplied products remain unaffected.

Sale Items

Unless otherwise stated, eligible sale items may be returned under the same return conditions described in this policy.

Products specifically marked as final sale or non-returnable may not qualify for a voluntary return, except where applicable consumer protection law provides otherwise.

EU Consumer Withdrawal Rights

If you are a consumer located in the European Union, you may have a statutory right to withdraw from certain online purchases within 14 days without providing a reason, subject to applicable exceptions.

The withdrawal period generally begins on the day you, or someone designated by you, receives the goods.

Our 30-day voluntary return policy may therefore provide additional time beyond your statutory withdrawal period.

Nothing in this policy limits or excludes mandatory consumer rights available to you under applicable law.

UK Consumer Rights

If you are a consumer in the United Kingdom, you may also have statutory rights under applicable UK consumer protection legislation.

These rights may apply separately from our voluntary 30-day return policy, particularly where products are faulty, damaged, incorrectly described or not fit for purpose.

Nothing in this Returns & Refund Policy is intended to exclude or restrict rights that cannot legally be excluded.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not yet received it:

1. Check your bank account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing times can vary.

If you have completed these steps and still cannot locate the refund, please contact us.

Important Information

Valmont London reserves the right to refuse a voluntary return where permitted by law if:

• The product has been worn or used beyond what is reasonably necessary to inspect it.

• The product has been washed.

• The product has been damaged after delivery.

• Tags have been removed where required for the return.

• The return is made outside the applicable return period.

• The returned product does not match the product originally purchased.

This does not affect mandatory rights you may have under applicable consumer protection law.

Contact Us

For any questions about returns, exchanges or refunds, please contact:

Valmont London

Email: info@valmontlondon.net

Website: valmontlondon.net

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Please contact us before returning an item so that we can provide you with the correct return instructions and current return address.